For the e-commerce service, Tartuflanghe makes deliveries using specialized couriers. The purchased products are delivered directly to the address indicated during the purchase procedure. Each shipment contains the ordered goods and the related accompanying documentation.
Delivery times may vary depending on the availability of the goods.
Upon delivery, the Customer is required to verify that the package is intact, not damaged or wet. Only after this verification he will have to accept the delivery, otherwise he will be required to reject the package. If the goods arrive at their destination broken or damaged Tartuflanghe undertakes to replace the product at its own expense, only and exclusively if the recipient has found the breakage or damage in the presence of the courier who made the delivery or if he has indicated on the receipt document ACCEPTANCE WITH RESERVE.
If there is no correspondence between the order and delivery, the Customer must raise the dispute by sending an e-mail to customer service at firstname.lastname@example.org